FAQ

Here are the most common questions I could think of However if something is not covered then please feel free to send me an email with your question.

How long will my helmet take to arrive?

DIY KITS

A full DIY helmet kit including all parts takes around 60 hours to print. We like to dispatch within approximately 1-2 weeks. However, depending on high demand or mechanical failures, waiting times may take up to 6 weeks so please be patient with us while we get the bets quality for your print.

FINISHED HELMETS

A finished helmet takes around 60 hours to print and around 5 days to assemble, post process (lots of filling and sanding by hand), paint and finish. However, we are almost always working on multiple helmets at once and printing DIY Kit orders at the same time. We also don’t like to rush and prefer to take our time so we can give whatever we’re working on our full attention. This means a helmet takes approx. 8 weeks from sdate of ordering.

How can a helmet be out of stock?

It can’t! We can print an infinite number of DIY kits however, the nature of 3D printing is not a fast process having on average 60 hours of printing per helmet. We will mark certain items out of stock if we have a backlog of orders to catch up on. Also, finished helmets take a great deal of hours and energy so we tend to work on these in batches and we may also take these down completely from time to time to recuperate and do Limited runs only. Whatever is on stock is available! If you would like something specific or brand new, drop us an email.

Do you ship worldwide?

Yes! Shipping rates are calculated at the checkout.

How long does it take to ship my order?

We will email you once your order has been dispatched.

UK - We post by Royal Mail Special Delivery, tracked and insured or EVRi Next day, 1-2 working days.

EUROPE - Royal Mail International, tracked and insured or EVRi 3-5 days.

USA/CANADA - Royal Mail International, tracked and insured 4-11 days.

Worldwide - US - Royal Mail International, tracked and insured 4-11 days.

Some parts were damaged in shipping what now?

Dang! Although we take great care to get your items to you in perfect condition, we cannot control angry posties around the world! Please email me and I will arrange replacements to be sent out asap.

Do you sell finished helmets?

Yes I do! It is a bit more of an exclusive service. As using 3D prints to make finished helmets is a very loveable but time consuming process, I may take this feature down from time to time. I may also move into more efficient production options in the future like helmet casting and vacuforming. If the option is there on the site, it means I’m open!

3D Files

Are the files pre split of whole?

They are whole. I sometimes also provide them split. Everyones printers are different sizes so I provide whole models for you to cut in the way that suits you and your printer model. This is easily done, I use a free program called ‘Meshmixer’ and I have a free video showing you how to use it Here.

Are the files 1:1 scale?

Yes. I design them around my own head which is a fairly small/average 56cm circumference (measured at the brow). I usually design with some extra room for larger headed people as the standard seems to be 60cm circumference both here in th Uk and the US. Models can be scaled up or down in your slicer. I would always recommend cutting a thin section of the helmet at its tightest point and doing a sizing test print to make sure before doing a full print.

Will they fit on my printer?

Yes… but they may need cutting into parts first. Even when I can fit an entire helmet on a printer, I will still usually cut the model into three parts, print seperately and glue it back together to avoid any print failures and wasted filament.

Do you design your own files?

Yes. I do all the reasearch and leg work ascertaining what is accurate and what is not in relation to the original screen used props. I then draw up detailed instructions and I work with some genius 3D modellers to create the files to my specifications. And as they will probably tell you - I’m an OCD Micro managing nut! I like things to be aesthetically beautiful, accurate as well as printer and build friendly to make all stages as efficient as possible as I myself will be building them. I’m basically completely autistic and an artist.

Why haven’t you replied to my email?

Apologies! I will get to it. As well as running everything Jedha on my own, from the emailing, customer service, admin, ordering, 3d printing, packing and shipping, building, filming and editing tutorial videos and social media, completely on my own, I’m also Bipolar Type 2. This is means that I will unavoidably have a bipolar episode and am intermittently unable to work or communicate with people, even my own friends. I do not unhealthily isolate, I sometimes just need complete solitude for my own mental health to get through that period. I do apologise profusely if this ever happens and I will always get back to you on my return.

You can often find out all Jedha workshops goings on on my Instagram page.

Thanks for stopping by!

Ash x